IT Coordinator

Highbridge Voices is a non-profit, afterschool musical and academic program located in the South Bronx that serves 126 students, ages nine to eighteen.  The IT Coordinator is a supervised, in-person position that supports the administrative and academic staff of Highbridge Voices.

RESPONSIBILITIES:

·        Respond to help requests via telephone, text, and email

·        Troubleshoot and resolve hardware, software, printing, network, wireless and internet connectivity, NAS, and A/V problems

·        Install, configure, and maintain new 3Tb NAS

·        Configure and maintain on-site backup

·        Network oversight and management

·        Internet and wireless connectivity oversight and management

·        Install, configure, and maintain software, hardware, and related peripherals

·        Provide support for Windows 7 and Microsoft Office 2010

·        Provide support for secure remote access of network via established LogMeIn accounts

·        Provide additional software support including antivirus, Adobe Pro, and the Adobe creative suite

·        Software image creation, deployment, and maintenance

·        AV Projector hardware/software support

·        Basic hardware repairs computers, printers, and peripherals

·        Maintain software inventory and licensing compliance

·        Maintain hardware asset inventory

·        Ability to work calmly with individuals with varying levels of technological expertise

·        Ability to explain highly technical concepts in laymen’s terms

·        Other related projects/tasks, as assigned

SCHEDULE:

Four hours per week, on-site. Exact schedule is flexible.

COMPENSATION:

Commensurate with experience

QUALIFICATIONS:

Previous work experience in IT support

Good oral and written communication skills

Capability to work in an environment in which demands and priorities change rapidly

Proactive, self-motivated, aware of surroundings, and detail oriented

All employees are subject to a background check and random drug testing

HOW TO APPLY

Please send an email expressing your interest in the position with your résumé and a list of three professional references (one from a similar work experience) attached as a .pdf or MS word document. In the subject line please write:

IT Coordinator – YOUR LAST NAME

This position will remain open until filled and interviews will be held on an ongoing basis. All properly submitted résumés will receive an email acknowledgement within two weeks. NO CALLS PLEASE

Highbridge Voices is an equal opportunity employer and does not discriminate on the basis of race, sex, age, religion, or sexual orientation.